![]() ![]() Not clearing these out may have unexpected results. If re-enrollment is being done, it is also recommended to clear out all these entries before re-enrolling the client so they will be re-created from scratch. These entries remain, even after an uninstall of the software. These entries are used for enrollment and for the passphrase that can be used during encryption of a drive. These entries include "PGP LDAP", "PGP Universal Auth Cookie" and a user entry of Kind, "PGP Passphrase" (Usually the name of this entry is the email address of the user enrolling). In Symantec Encryption Desktop 10.3.1 and above, the location is /Applications/Encryption Desktop.app/Contents/Resources/policy.txt.Ĭaution: When Symantec Encryption Desktop clients are enrolled, entries are placed in the Mac OS X Keychain Access Utility. If there is any trouble resolving the hostname found in the string then enrollment will not function as expected. ![]() Launch Symantec Encryption Desktop to start the Symantec Enrollment Assistant.įor Encryption Desktop 10.0.x through 10.3.0, if enrollment does not begin: Check under /Applications/PGP.app/Contents/Resources/policy.txt - This should contain a string similar to this 'ovid=&mail=*&admin=1'.These readers can be used with any compatible removable smart card (it is not necessary to use the same brand of smart card and reader). Note: Steps (5-6) is only necessary when using PGP Desktop 9.x clients. Updated On: 29-04-2013 Products Drive Encryption Issue/Introduction The following smart card readers are compatible when communicating to a smart card at pre-boot time. Type defaults write configurationString "ovid=&mail=*&admin=1" This article contains information on the WinPE & BartPE files when using Symantec Encryption Desktop in a Windows Preinstallation Environment version 2.0.For Symantec Encryption Desktop 10.x and above, simply re-launch PGP.app (Starting with Symantec Encryption Desktop, the "PGP.app" has been renamed to "Encryption Desktop.app"). For Symantec Encryption Desktop 9.x, follow the next steps.Move all the com.pgp.* files to Trash (there will be and other com.pgp plist files that should be moved to Trash).Note: The ~ refers to the user profile (home) directory. Browse to the ~/Library/Preferences folder.Stop the PGP Services by pressing the Option key, click the PGP padlock icon on the menu bar and select Quit.Use the following steps to re-enroll a Symantec Encryption Desktop for Mac client with SEMS. ![]() In some circumstances, you may need to re-enroll Symantec Encryption Desktop clients if the client is experiencing connection problems with the SEMS, the client license does not update after renewing the client license on the server, or in rare circumstances the client preference files ( ~Library\Preferences\com.pgp.*) become corrupted. After a client is bound it receives feature policy information from the SEMS for example, encryption keys, email policy, or Symantec Drive Encryption (formerly known as Whole Disk Encryption) administration. Enrollment is the binding of a computer with Symantec Encryption Desktop client software installed to a Symantec Encryption Management Server (SEMS - previously PGP Universal Server). ![]()
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